HELP CENTER
Everything you need in one place. Welcome to our support hub.
FAQ
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How long is shipping?
Shipping takes 6–13 business days within Canada and 7–14 business days to the United States. You’ll receive a tracking number once your order ships.
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Where do you ship?
We currently ship across Canada and the United States.
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Where do you ship from?
Orders are shipped from our international warehouse. This allows us to keep prices competitive while offering a wider selection of products.
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Will I have to pay extra fees?
In most cases, no additional fees apply. However, customs or import charges may occasionally occur depending on your location.
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How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
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How long does processing take?
Orders are processed within 1–3 business days before shipping.
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What payment methods do you accept?
We accept credit and debit cards, as well as secure payments through Shopify Payments.
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Can I cancel or change my order?
All orders are processed quickly, so changes or cancellations are not guaranteed.
If needed, contact us as soon as possible and we’ll do our best to help.
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How do I choose the right size?
Check the size guide on each product. If you’re unsure, feel free to contact us.
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Do you offer returns?
Yes — we accept returns within 7 days of delivery. Items must be unused and in their original condition
Please note:• Return shipping is paid by the customer
• Shipping fees are non-refundable
• Returns are not accepted for incorrect sizing — please check the size guide before ordering
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What if my item arrives damaged or incorrect?
Contact us within 48 hours, and we’ll resolve the issue.
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How can I contact you?
Email us anytime: eyemotionshop@gmail.com
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How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
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How long does processing take?
Orders are processed within 1–3 business days before shipping.
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What payment methods do you accept?
We accept credit and debit cards, as well as secure payments through Shopify Payments.
-
Can I cancel or change my order?
All orders are processed quickly, so changes or cancellations are not guaranteed.
If needed, contact us as soon as possible and we’ll do our best to help.